Delivery Policy-Unies

Welcome to Unies! We appreciate your interest in our services and are committed to ensuring a smooth and efficient delivery experience. This Delivery Policy outlines the terms and conditions governing the delivery of our products and services. Please read this policy carefully to understand our procedures and your rights.

1. Overview

Unies is dedicated to providing high-quality educational content through various digital mediums. Our products and services, including online courses, live classes, and downloadable content, are designed to enhance your learning experience. This Delivery Policy applies to all products and services offered by Unies, whether delivered digitally or physically.

2. Digital Delivery

Most of Unies’ offerings are delivered digitally through our Platform, available at https://unies.com.bd/ and via our mobile applications. Digital delivery includes online access to courses, live classes, pre-recorded videos, e-books, and other educational materials.

2.1 Access to Digital Content

Upon successful purchase of a digital product or service, you will receive immediate access to the content through your Unies account. To access your purchased content, log in to your account using your registered email and password. All digital content is available for streaming or download (where applicable) directly from our Platform.

2.2 Course Availability and Streaming Quality

The availability of digital content, including live streaming and recorded videos, is subject to our agreements with content providers. We strive to offer high-quality streaming services; however, the resolution and quality may vary based on your internet connection and device compatibility. We recommend using a high-speed internet connection for the best experience.

2.3 In-App Downloads

Certain courses may offer the option to download content for offline viewing. These downloads are available only within our app and will be accessible during the subscription period. Access to downloaded content will expire at the end of your subscription, and the content will be automatically removed from your device.

3. Physical Delivery

In some cases, Unies may offer physical products, such as course materials, textbooks, or SD cards containing digital content. This section outlines our policies for the physical delivery of such products.

3.1 Shipping and Handling

Physical products will be shipped to the address provided during the purchase process. Please ensure that your shipping information is accurate and complete to avoid any delays or issues with delivery. We partner with reputable courier services to ensure timely and reliable delivery of your products.

3.2 Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout. The charges may vary based on the destination, weight, and size of the package. We offer standard and expedited shipping options to meet your needs.

3.3 Delivery Timeframes

Estimated delivery times will be provided at checkout. Standard shipping typically takes between 5-10 business days, depending on your location. Expedited shipping options are available for faster delivery. Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.

3.4 International Shipping

Unies offers international shipping to select countries. Additional charges and longer delivery times may apply for international orders. Please be aware that customs regulations and import duties may vary by country and are the responsibility of the recipient. We recommend checking with your local customs office for more information.

3.5 Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the courier’s website. If you do not receive a tracking number, please contact our support team at support@unies.com.bd for assistance.

4. Delivery Issues

We strive to ensure that all deliveries are completed successfully and on time. However, issues may occasionally arise. This section outlines our policies for handling delivery issues.

4.1 Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@unies.com.bd. Provide your order number and any relevant details, such as photos of the damaged package. We will investigate the issue and, if necessary, arrange for a replacement or refund.

4.2 Incorrect or Incomplete Orders

If you receive an incorrect or incomplete order, please notify us within 7 days of delivery at support@unies.com.bd. Include your order number and a description of the issue. We will verify the error and provide instructions for returning the incorrect items or obtaining the missing items.

4.3 Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at support@unies.com.bd. We will make every effort to update your address before the order is shipped. However, we cannot guarantee that changes can be made once the order has been processed for shipping.

5. Returns and Refunds

Our goal is to ensure your satisfaction with every purchase. This section outlines our policies for returns and refunds of physical products.

5.1 Eligibility for Returns

Physical products may be returned within 14 days of delivery, provided they are in their original condition and packaging. To initiate a return, contact us at support@unies.com.bd with your order number and reason for return. We will provide instructions for returning the item.

5.2 Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (e.g., incorrect or damaged items). We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

5.3 Refund Processing

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.

6. Customer Support

For any questions or concerns regarding our Delivery Policy or the status of your order, please contact our customer support team. We are here to help and ensure your experience with Unies is positive and satisfactory.

Contact Information:

• Email: support@unies.com.bd
• Alternative Email: info@unies.com.bd
• Address: 978/1, East Monipur, Mirpur-2, Dhaka-1216, Bangladesh

Thank you for choosing Unies. We are committed to delivering high-quality educational content and ensuring a seamless delivery experience. Your satisfaction is our priority, and we appreciate your trust in our services.